Q: Where are you located?
A: We are based in Castle Hill, a suburb of Sydney, New South Wales, Australia.
Q: Do you ship overseas?
A: Yes, we do. We use various international package forwarders for tracked shipping.
Q: How is postage calculated?
A: Our connections in the shipping industry allow us to offer the best shipping rates, which is why we can provide free shipping to you.
Q: Where are the products produced?
A: We are a small workshop, and we manufacture some of our less complicated items ourselves. For intricate items such as duvet cover sets or large-scale items like huge wallpaper murals, we enlist the help of local or international suppliers to fulfill your requirements.
Q: What do I do if I don't like what I received?
A: Please email us at firstname.lastname@example.org and include your order detail in your email. We will work hard to resolve any issues.
Q: Do you store customers' credit card details?
A: No, we do not. We do not have access to any of our customers' credit card details. All payment information is handled by Shop, PayPal, and Shopify under their encrypted services.
Q: What personal details do you collect?
A: We only collect your name, address, and phone number when you make an order, to ensure safe delivery of the package to you. The information you provide to us will never be shared or sold.